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Returns Policy and Instructions

Click Here to find out about PayPal Refunded Returns!

 

We understand that buying goods online, especially clothing can be risky and expectations are sometimes not met. We hope you are delighted with your purchase but if you are not, no problem. 

Items may be returned for a refund, exchange or store credit within thirty days of delivery. 

Returns are subject to the item(s) being returned to us for processing and are usually processed on the same day they are received.

We are committed to 100% customer satisfaction. Please contact us if you are not happy with your purchase. We are happy to help.

TERMS AND CONDITIONS

IMPORTANT! 
If you have furry friends at home, please ensure your returned garment is COMPLETELY FREE OF PET HAIR

  1. The customer is responsible for all return shipping costs (excluding faulty items).  
    PayPal will refund your return postage costs! Click here for the details.
  2. Goods should be returned in their original manufacturer's packaging with all tags attached (where appropriate).
  3. Garments must be unwashed. Goods received in an unsaleable condition i.e. showing any signs of wear or alteration, covered in pet hair or with a distinct smell will be rejected and returned.
  4. The refund amount will be via the original payment method and for the cost of the goods only. 
  5. Exchanges can only be held for fourteen days.
  6. Please complete the supplied Return Request form (located on the back of your tax invoice or available to download here) so we can process your return as quickly as possible.

 

OUR RETURNS ADDRESS

Atomic Cherry Pty Ltd
PO Box 2851
Ascot QLD 4007
Australia

 

REFUND/STORE CREDIT INSTRUCTIONS

  1. There is no need to contact us.
  2. Please complete the supplied ‘Return Request’ form located on the back of your tax invoice. You can also download a copy here.
  3. Please pack your item(s) and return request form and post to our address noted above.

AFTERPAY REFUNDS

AfterPay will subtract the refund amount from your order total and reduce or cancel any future payments, if necessary. If your order has been paid in full, they will process a refund back to your card.

PAYPAL AND CARD REFUNDS

Please allow up to five business days for your refund to be processed by your bank.

 

EXCHANGE INSTRUCTIONS

The easiest and fastest way to exchange your item is to place a new order and return the original item for a refund. If you are located outside of Australia, please re-purchase and send your original item back for a refund.

Items Valued OVER $50.00
We will cover the return postage back to you as per our Free Delivery policy. 

Items Valued UNDER $50.00
You will need to cover the return postage from us to you. Please either include a pre-paid Australia Post satchel or tick the box on the form asking us to charge you for the return postage.

  1. Please contact us to advise the new size or item you require and we will confirm availability, remove it from sale and and put it aside for you
  2. Post your item(s) to our postage address noted above along with your completed Return Request Form (located on the back or your tax invoice or you can download a copy here)

Exchanges will be held for fourteen days.

 

YOUR RETURN POSTAGE OPTIONS

NEW! $8.95 Flat Fee Returns



You can now visit our Australia Post Parcel Returns Page to organise a trackable returns label for a flat fee of $8.95. 

Simply enter your details, complete your payment, print your label (either at home or at a local post office), attach your label and post your return back to us! 

Your parcel can be placed into a red street posting box or handed over at the counter of your local post office (no need to queue).

Please click here to organise your returns label.

Click here to find your nearest post office.


You can also use the Australia Post Postage Calculator to obtain and compare the available postage methods and costs including regular Parcel Post, Express Post or pre-paid Parcel Post and Express Post satchels. Our postcode is 4007.

The following graphic details the current Australia Post satchel prices (subject to change):

Aus Post Satchel Prices

 

BRISBANE RESIDENTS - RETURNING YOUR ITEM IN PERSON

Brisbane residents are welcome to drop off returns at our office in Hamilton, Monday to Friday between 9am and 4.30pm. Please contact us for the address details. 

 

FAULTY ITEMS

Please contact us if you have received a faulty or damaged item and we will rectify the situation as soon as possible.